1> I don’t have a Takeda ID. What can I do?
From the log-in screen click “Create your Takeda ID” which will take you to a new screen to sign up for a Takeda ID. If you have submitted your information through the “Create Your Takeda ID” tab, your request will be reviewed, and once approved, your Takeda ID will be created within 10 business days. You will receive a notification as soon as your Takeda email ID is issued, which will allow you to access the OPA platform. If your country is not listed on the Sign up to Takeda ID page, please contact Global.patient.access@takeda.com for further assistance. For any difficulties during the Takeda ID request process, or if you require urgent support, please contact us at the same email address. A team member will respond promptly.
2> How can I expedite my request?
All requests are handled with care and urgency. If your request is time-sensitive, please let us know. Email us at Global.patient.access@takeda.com with the details.
3> I can't find ‘Takeda’s product in OPA. How can I verify that Takeda can fulfill my early access request?
If you’re unable to locate Takeda’s product, this means that currently the program you are searching for is not available. You may submit a generic inquiry for access to a Takeda product, in case you’re unable to find an active program. If you have further questions, or would like additional information, please contact Global.patient.access@takeda.com for assistance.
4> I have not received any updates since my request was raised. Whom should I get in touch with and how?
Once you have submitted your request in OPA, You can follow up or seek an update on your request directly within OPA. If you encounter any issues, please contact Global.patient.access@takeda.com for assistance.
5> I have a Takeda ID, but I am having issues accessing the OPA link/page. How can I resolve this or whom should I get in touch with?
If you experiencing issues accessing the OPA link or page, please take a screenshot of the error message or page you see, include details such as your Takeda ID, the browser you are using, and any steps you’ve already tried (e.g. clearing cache, using a different browser), and email this information to Global.patient.access@takeda.com for assistance.
6> How do I address more information requested by Takeda in OPA?
You can enter the requested information directly in OPA by following the instructions provided and in case of any issues Global.patient.access@takeda.com contact for clarification if needed.
7> Once I have access to OPA, where can I get help if I have questions about using the system - such as navigating the platform, submitting or tracking requests, or resolving technical issues?
The OPA system is designed to be user-friendly. Once you have log in to OPA and submitted a request you can ask any questions to the assigned Takeda POC If you need assistance before logging in to OPA or have any questions, please email us at Global.patient.access@takeda.com. A member of our team would be pleased to provide support with navigation, request management, or troubleshooting.
VV-MEDMAT-118593 03/2025